Privacy Policy & Support

Privacy Policy

Our Commitment to Your Privacy

At Grido AB, we believe that your personal health and wellness information is among the most sensitive data you can share. We have built our Health Companion App with privacy at its core — not as an afterthought, but as a foundational design principle.

This Privacy Policy ("Policy") explains how Grido AB ("Grido®," "we," "our," or "us") collects, uses, stores, shares, and protects your personal data when you use the Grido Health Companion App and related services (collectively, the "Services"). It also describes your rights under the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable law.

Please read this Policy carefully. By creating an account or using our Services, you acknowledge that you have read and understood this Policy.

Our Privacy Architecture — Encryption by Design

Grido is designed so that we cannot access your health and wellness data. All personal health and wellness data stored on our servers is encrypted using keys that only you control. This means that Grido, its employees, and its service providers cannot read, view, or access your health and wellness data in unencrypted form at any time.

The only personal data that Grido can access in readable form is your email address, which we require to operate your account, authenticate your identity, and communicate with you about the Services.

In practice, this architecture means the following:

• Your health data, wellness entries, notes, and any educational summaries derived from them are encrypted on your device before they are transmitted to our servers.
• Decryption keys are held on your device and are never transmitted to or stored on Grido's servers in unencrypted form.
• If you lose access to your device and your recovery credentials, your encrypted data cannot be recovered by Grido.
• Grido cannot comply with any third-party request to produce your health and wellness data in readable form, because we do not have the technical ability to decrypt it.

We believe this architecture offers you the strongest possible protection for your most sensitive information.

There is one limited exception to the above. To generate personalised educational content, the App may send pseudonymised data to our EU/EEA-based AI sub-processor (Mistral AI; see "Third-Party AI Processing" below). This pseudonymisation is performed entirely on your device before any data leaves it. The pseudonymised data contains no direct identifiers, account information, or device identifiers. Inference is run in the EU/EEA, not in US data centres. Grido's servers are never involved in this process and do not receive or handle this data in unencrypted form at any stage.

About This Policy

This Policy applies to all processing of personal data carried out by Grido AB, a company incorporated in Sweden (org. nr. 559480-1945), when you use the Grido Health Companion App, visit our website, or otherwise interact with our Services.

The Services are currently available exclusively within the European Union (EU) and the European Economic Area (EEA). We do not offer or direct the Services to users outside the EU/EEA. If we expand to additional markets in the future, this Policy will be updated accordingly and users will be notified in advance.

We may update this Policy from time to time. If we make material changes, we will notify you through the App or by email before the changes take effect. Your continued use of the Services after such notice constitutes acceptance of the updated Policy.

Data Controller

The data controller responsible for processing your personal data is:

If you have any questions or concerns about how we process your data, or if you wish to exercise any of your rights, please contact us at [email protected].

What Personal Data We Collect

We collect personal data directly from you, from your use of the Services, and in some cases from third-party integrations you choose to enable. Due to our encryption architecture, the health and wellness categories described below are stored in encrypted form that Grido cannot access.

Account Data

When you register for an account, we collect your email address. This is the only personal data that Grido stores in readable (unencrypted) form on our servers. Your email address is used for account authentication, service communications, and, where you have opted in, marketing messages.

Profile Data (Encrypted)

You may provide additional profile information such as your name, date of birth, gender, height, and weight. This data is encrypted on your device before transmission and is not accessible to Grido.

Health and Wellness Data (Encrypted)

Through your use of the App, you may provide data relating to your general health and wellbeing. This includes self-reported data such as mood, energy levels, sleep quality, menstrual cycle information, nutrition, hydration, exercise habits, stress levels, and personal notes or journal entries. It also includes educational summaries and general observations that the App generates from the data you provide. All health and wellness data is encrypted on your device and stored in encrypted form on our servers.

Health and wellness data may qualify as special category data under Article 9 of the GDPR. We process such data only on the basis of your explicit consent, which you provide when you first configure your account and may withdraw at any time.

Apple HealthKit Data (Encrypted)

If you choose to grant the App access to Apple HealthKit, we may read the following data types: steps, resting heart rate (RHR), heart rate variability (HRV), sleep analysis, activity, and respiratory rate. This data is used solely to provide and personalise the Services — for example, to provide educational context around your activity and sleep data.

In accordance with Apple's HealthKit guidelines:

• We do not use HealthKit data for advertising or marketing purposes, and we do not sell HealthKit data to third parties.
• We do not disclose HealthKit data to any third party without your explicit consent, except as required by law.
• HealthKit data received by the App is encrypted on your device before being transmitted to our servers and is not accessible to Grido in unencrypted form.
• To provide personalised educational content, the App may send pseudonymised fragments of HealthKit-sourced data to third-party AI providers for processing. This pseudonymisation is performed on your device, and the data sent cannot be linked back to you or your account. See "Third-Party AI Processing" below for details.
• Grido does not use HealthKit data to make medical recommendations, clinical assessments, or diagnostic determinations. HealthKit data is used solely to provide general educational context within the App.

You may revoke HealthKit access at any time through your device's Settings > Health > Data Access & Devices.

Location Data

The App may request access to your device's location services to enable features such as location-tagged activities or contextual educational information (for example, correlating environment with your wellbeing patterns). Location data is processed locally on your device and, where stored, is encrypted alongside your other health and wellness data.

We do not continuously track your location. Location data is accessed only when specific App features require it and only while those features are actively in use. You may disable location access at any time through your device's location permissions settings. Disabling location access may limit the availability of certain features but will not affect the core functionality of the Services.

Grido does not share your location data with any third party for advertising, analytics, or any other purpose.

Usage and Technical Data

We automatically collect limited technical data when you interact with our Services, including device type and operating system, App version, language setting, IP address (which may be truncated or anonymised), anonymised or pseudonymised usage analytics (such as screens visited, features used, and session duration), and crash logs or error reports. This technical data does not include your health and wellness data and is collected separately from the encrypted data store.

Communication Data

If you contact our support team or participate in surveys or feedback requests, we collect the content of those communications along with any metadata such as timestamps and communication channel.

Why We Process Your Personal Data

We process your personal data for the following purposes. Due to our encryption architecture, processing of health and wellness data occurs primarily on your device; server-side processing is limited to storing and synchronising encrypted data.

To Provide and Personalise the Services

We use your account data to authenticate you and deliver the Services. Your health, wellness, HealthKit, and location data is processed on your device to deliver educational content, tracking, and general guidance. Legal basis: performance of our contract with you (Article 6(1)(b) GDPR), and your explicit consent for special category data (Article 9(2)(a) GDPR).

To Improve and Develop the Services

We analyse aggregated and anonymised usage and technical data to understand how users interact with the App, identify bugs, and develop new features. Because health and wellness data is encrypted and inaccessible to us, it is not used for this purpose. Legal basis: our legitimate interest in improving the Services (Article 6(1)(f) GDPR).

To Communicate with You

We use your email address to send transactional messages (such as account verification, password resets, and service notifications), and, where you have opted in, marketing communications about new features or offers. Legal basis: performance of contract (transactional) and consent (marketing) (Articles 6(1)(b) and 6(1)(a) GDPR). You may opt out of marketing communications at any time.

To Provide Customer Support

We use communication data and your email address to respond to your enquiries and resolve issues. Please note that because we cannot access your encrypted health data, our support team cannot view or troubleshoot issues related to specific health entries. Legal basis: performance of contract (Article 6(1)(b) GDPR) and our legitimate interest in maintaining customer relationships (Article 6(1)(f) GDPR).

To Ensure Security and Prevent Fraud

We process technical data to detect security incidents, protect against malicious or unauthorised activity, and maintain the integrity of the Services. Legal basis: our legitimate interest in security (Article 6(1)(f) GDPR).

To Comply with Legal Obligations

In certain cases we must process personal data to fulfil obligations under applicable law, such as tax, accounting, or regulatory requirements. Given our encryption architecture, we can only comply with data production requests to the extent the data is accessible to us (i.e., your email address and technical data). Legal basis: legal obligation (Article 6(1)(c) GDPR).

Processing of Special Category (Sensitive) Data

Some of the health and wellness data you provide or that we derive may constitute special category data under the GDPR. We process this data exclusively on the basis of your explicit consent, which you provide during the onboarding process within the App. Due to our encryption architecture, this data is processed on your device and stored in encrypted form; Grido does not have access to it in readable form.

You may withdraw your consent at any time by navigating to Settings > Privacy within the App, or by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal, but may limit your ability to use certain features of the Services.

Who We Share Your Data With

Grido does not sell, rent, or trade your personal data. Because your health and wellness data is encrypted with keys that only you control, we are technically unable to share it with anyone. We share other categories of data only in the limited circumstances described below.

Service Providers (Sub-Processors)

We engage trusted third-party service providers, prioritising EU/EEA-based vendors and regions for core processing where practicable, to help us operate and improve the Services — for example cloud hosting and infrastructure (which stores your data in encrypted form only), analytics (using anonymised or aggregated technical data), customer support tooling, and email delivery services. All service providers are bound by data processing agreements that require them to process your data only on our instructions and to maintain appropriate technical and organisational security measures. Service providers do not have access to decryption keys for your health and wellness data.

Apple HealthKit

Data flows between your device and Apple HealthKit are governed by Apple's own privacy policies and your device-level permissions. Grido does not transmit HealthKit data to any third party. HealthKit data that is imported into the App is encrypted on-device and stored in the same encrypted data store as your other health and wellness data.

Third-Party AI Processing

To provide you with personalised educational content, the App may transmit pseudonymised data to third-party large language model (LLM) providers for processing. This works as follows:

• Pseudonymisation on your device. Before any data is sent, the App removes your email address, account credentials, device identifiers, precise location, and other direct identifiers. This process occurs entirely on your device.
• What is sent. The pseudonymised data may include contextualised wellness metrics derived from your self-reported data and, where you have granted HealthKit access, from HealthKit-sourced data (such as aggregated step counts, heart rate trends, or sleep patterns).
• What is not sent. Your email address, account credentials, device identifiers, precise location data, and any other direct personal identifiers are never included in requests to third-party AI providers.
• Providers used. We use large language model services provided by Mistral AI, accessed through enterprise or API channels in the EU/EEA under data processing agreements that prohibit the use of our data for model training and provide zero-retention or minimal-retention processing. We do not use US-based model providers for health-related inference in the App. The full and current list of AI sub-processors is maintained at grido.ai/subprocessors and is updated when we add or change providers.
• Purpose limitation. Third-party AI providers process the pseudonymised data solely to generate educational content that is returned to the App for your benefit. They are contractually prohibited from using the data for training their models, for advertising, or for any other purpose.
• No data retention by providers. We select AI providers that offer zero-retention or minimal-retention data processing options.
• EU/EEA processing. LLM inference for the App is performed by Mistral AI in the EU/EEA. We do not send pseudonymised content to the United States or other non-EEA jurisdictions for model processing.
• Safety guardrails. Grido's AI is designed to decline engaging with high-risk clinical topics — including requests for specific diagnoses, medication dosing, symptoms of serious conditions (e.g. cancer), and emergency situations — and instead redirects users to qualified healthcare professionals or emergency services. This is a core part of our educational-tool design.
• EU AI Act transparency. In accordance with Article 50 of Regulation (EU) 2024/1689 (the EU AI Act), we inform you that responses generated within the App are produced by an AI system and may be imperfect.

Because the data sent to AI providers is pseudonymised on your device and contains no direct personal identifiers, the risk of re-identification is minimised. The pseudonymisation itself is covered by your consent for processing special category data under Article 9(2)(a) GDPR.

Legal and Regulatory Disclosures

We may disclose personal data if required to do so by law, regulation, legal process, or enforceable governmental request. However, due to our encryption architecture, we can only disclose data that is accessible to us in readable form, which is limited to your email address and technical data. We will oppose any request for bulk surveillance access to user data and will notify affected users of government data requests whenever legally permitted.

Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred as part of the transaction. The encryption architecture and your control over decryption keys will be preserved. We will notify you of any such transfer and of any changes to this Policy that result from it.

International Data Transfers

Grido is built in Sweden for users in the EU/EEA. The primary storage of your account data and encrypted health data takes place within the European Economic Area. Pseudonymised data sent for large-language-model inference is processed exclusively in the EU/EEA by Mistral AI (see our sub-processor list). We do not rely on transatlantic transfers or US data centres for these AI-powered features. Pseudonymisation is still performed on your device before any payload is sent, so direct identifiers are not included.

If we ever need to transfer personal data outside the EEA for a specific, limited purpose, we will rely on a lawful mechanism under Chapter V GDPR (for example Standard Contractual Clauses with supplementary measures where appropriate), update this Policy, and reflect the change in our sub-processor list. Questions: [email protected].

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law.

• Account data (email address): Retained for the duration of your active account. Deleted within 90 days of account deletion, except where legal retention obligations apply.
• Encrypted health and wellness data: Retained in encrypted form for the duration of your active account. Upon account deletion, encrypted data is purged from our servers within 90 days. Because Grido cannot decrypt this data, deletion is irreversible from our side.
• Trial and lapsed accounts: If a free trial expires without converting to a paid subscription, your account and associated data are retained in the same manner as an active account. Grido does not automatically delete data upon trial expiry. You may delete your account at any time as described in the App Support section below.
• Usage and technical data: Retained in identifiable form for up to 24 months. Aggregated or fully anonymised analytics may be retained indefinitely.
• Communication data: Retained for up to 36 months after the last interaction, or longer if required for legal claims.
• Legal and tax records: Retained as required by applicable Swedish and EU law (typically 7 years for accounting records under the Swedish Bookkeeping Act).

You may request deletion of your account and associated data at any time (see "Your Rights" below).

Data Security

In addition to our encryption-by-design architecture described above, we implement the following technical and organisational measures to protect your personal data: encryption of all data in transit using TLS 1.2 or higher, encryption of all health and wellness data at rest using keys controlled exclusively by the user, strict access controls and role-based permissions for internal systems, regular security assessments and penetration testing, staff training on data protection and privacy, and documented incident response procedures.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to use a strong, unique password for your Grido account, enable device-level security features (such as biometric lock), and keep your device and App up to date.

In the event of a personal data breach, we will notify the competent supervisory authority (the Swedish Authority for Privacy Protection, IMY) without undue delay and where feasible within 72 hours of becoming aware of the breach, as required by Article 33 GDPR. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you without undue delay in accordance with Article 34 GDPR.

Your Rights as a Data Subject

Under the GDPR and applicable Swedish law, you have the following rights in relation to your personal data:

• Right of access. You may request confirmation of whether we process your personal data and, if so, obtain a copy. Please note that because your health data is encrypted, we can only provide your email address and technical data in response to an access request. Your health data is accessible to you directly through the App at any time.
• Right to rectification. You may request correction of inaccurate personal data. For your email address, contact us directly. For health and wellness data, you can edit your data within the App.
• Right to erasure ("right to be forgotten"). You may request deletion of your personal data. You can delete your account through the App or by contacting us. Encrypted health data will be purged from our servers within 90 days.
• Right to restriction of processing. You may request that we restrict the processing of your data in certain situations, for example while we verify the accuracy of contested data.
• Right to data portability. You may request a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format. The App provides a data export function that allows you to export your decrypted health data directly from your device.
• Right to object. You may object to processing based on our legitimate interests. You may object to direct marketing at any time, and we will stop immediately.
• Right to withdraw consent. Where processing is based on consent, you may withdraw consent at any time via the App settings or by contacting us. Withdrawal does not affect the lawfulness of prior processing.
• Right to lodge a complaint. If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) or another competent supervisory authority.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by the GDPR.

Cookies and Similar Technologies

The Grido App itself does not use cookies. This section applies to our website (gri.do) only.

What Are Cookies

Cookies are small text files placed on your device by your web browser when you visit a website. They allow the site to recognise your device, remember preferences, and collect information about how you use the site. Similar technologies include pixel tags, local storage, and web beacons.

Cookies We Use

We use only the following categories of cookies on our website:

• Strictly Necessary Cookies: These cookies are essential for the website to function correctly. They enable core features such as page navigation, access to secure areas, and cookie consent preferences. These cookies do not collect personal data used for marketing and cannot be disabled. Legal basis: our legitimate interest in operating the website (Article 6(1)(f) GDPR).
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting anonymised or pseudonymised information such as pages visited, time spent on pages, and referral sources. We use this data solely to improve the performance and content of our website. We do not use analytics data to identify individual visitors or to build marketing profiles. These cookies are set only with your prior consent. Legal basis: consent (Article 6(1)(a) GDPR).

We do not use advertising or marketing cookies, social media tracking cookies, or any third-party cookies that track your browsing activity across other websites.

When you first visit our website, a cookie consent banner will allow you to accept or reject analytical cookies. You can change your preferences at any time by clicking the cookie settings link in our website footer. You can also control cookies through your browser settings. Please note that disabling strictly necessary cookies may impair website functionality.

Children's Privacy

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that data as soon as possible. If you believe a child under 16 has provided us with personal data, please contact us at [email protected].

Automated Decision-Making and Profiling

Grido uses automated processing on your device and, via pseudonymised data, through third-party AI providers to generate educational content based on the data you provide. These outputs are informational and intended to support your personal learning about health and wellbeing. They do not produce legal effects or similarly significant effects on you within the meaning of Article 22 GDPR. No automated decisions with legal or significant effect are made without human involvement.

In accordance with Article 50 of Regulation (EU) 2024/1689 (the EU AI Act), we inform you that the App's responses are generated by an AI system and may be imperfect. Safety guardrails are in place to decline engagement with high-risk clinical topics and to redirect users to qualified healthcare professionals and emergency services where appropriate.

Links to Third-Party Services

The App or our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party service before sharing your data with them.

Trademarks and Intellectual Property

GRIDO® and the Grido logo are registered trademarks of Grido AB, registered in the European Union, Switzerland, Norway, and the United Kingdom under Nice Classification Class 9 (downloadable software and mobile applications) and Class 42 (software as a service, cloud computing, and technology platform services).

All content, designs, graphics, text, software, and other materials available through the Services are the property of Grido AB or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content provided through the Services without our prior written consent.

All other trademarks, service marks, and trade names referenced in the Services are the property of their respective owners.

App Support

Help, troubleshooting, and account management

Getting Started

The Grido Health Companion App is available for download on the Apple App Store within the EU/EEA. To get started, download the App, create an account using your email address, and follow the onboarding steps to configure your preferences and privacy settings.

System Requirements

• iOS 16.0 or later
• iPhone or iPad
• An active internet connection is required for account creation, data synchronisation, and App updates
• Approximately 150 MB of free storage space

Optional Permissions

During setup, the App may request the following permissions. All are optional and can be changed at any time in your device's Settings:

• Apple HealthKit: Allows the App to read steps, resting heart rate, heart rate variability, sleep, activity, and respiratory rate from Apple Health to support educational context in the App. Enable or disable via Settings > Health > Data Access & Devices.
• Location Services: Allows the App to tag activities with location context. The App does not continuously track your location. Enable or disable via Settings > Privacy & Security > Location Services.
• Notifications: Allows the App to send reminders and wellness prompts. Enable or disable via Settings > Notifications > Grido.

Frequently Asked Questions

Account and Data

How do I create an account?

Open the App and tap "Get Started." Enter your email address and create a password. You will receive a verification email — tap the link to activate your account.

What data does Grido collect?

The only personal data Grido can access is your email address. All health and wellness data you enter or that the App derives is encrypted on your device before being sent to our servers. Grido cannot read, view, or access this data in unencrypted form. For full details, please see the Privacy Policy section of this document.

Can Grido see my health data?

No. All health and wellness data is encrypted using keys that only you control. Grido, its employees, and its service providers cannot access your health data in unencrypted form.

How do I export my data?

You can export your data at any time from within the App via Settings > Your Data > Export. Because your data is encrypted, the export is performed on your device and produces a file in a standard, machine-readable format that you can save or transfer.

Apple HealthKit

What HealthKit data does the App access?

If you grant permission, the App reads the following data from Apple Health: steps, resting heart rate (RHR), heart rate variability (HRV), sleep analysis, activity, and respiratory rate. This data is used solely to provide and personalise educational content within the App.

Does Grido share my HealthKit data?

No. We do not share identifiable HealthKit data with any third party, and we do not use it for advertising or marketing purposes. Pseudonymised fragments of HealthKit-sourced data may be sent to AI providers to generate personalised educational content (see the AI question below). HealthKit data imported into the App is encrypted on your device and stored in the same encrypted data store as your other wellness data.

How do I revoke HealthKit access?

Go to your device's Settings > Health > Data Access & Devices > Grido, and toggle off the data types you no longer wish to share.

Location Data

Why does the App request my location?

Location is used only for optional features such as tagging activities with a place or providing contextual educational information (for example, correlating environment with your wellbeing patterns). The App does not continuously track your location.

How do I disable location access?

Go to your device's Settings > Privacy & Security > Location Services > Grido, and select "Never." Disabling location will not affect the core functionality of the App.

Privacy and Security

How is my data encrypted?

All health and wellness data is encrypted on your device before transmission using encryption keys that only you control. The encrypted data is stored on our servers, but Grido does not hold decryption keys and cannot access the data in readable form.

What happens if I lose my device?

If you have your account credentials and recovery information, you can sign in on a new device and restore your encrypted data. If you lose access to both your device and your recovery credentials, Grido cannot recover your encrypted data on your behalf.

Is Grido a medical device?

No. Grido is an AI-powered health education companion. It does not diagnose, treat, monitor, or predict any medical condition. All information provided is for educational purposes only, may contain mistakes (as with any AI system), and is not a substitute for professional medical advice. If you have a medical concern, please consult a qualified healthcare professional. In an emergency, contact your local emergency services.

Does Grido share my data with AI services?

To generate personalised educational content, the App may send pseudonymised data to Mistral AI in the EU/EEA. All direct identifiers — your email address, name, device identifiers, and location — are removed on your device before any data is sent. Mistral is contractually prohibited from storing or reusing the data, or using it to train its models. We do not use US-based model providers for this processing. The full, up-to-date list of AI sub-processors is maintained at grido.ai/subprocessors. For more detail see the "Third-Party AI Processing" section of the Privacy Policy.

Can I opt out of AI-powered insights?

Yes. You can disable AI-powered features within the App via Settings > Privacy > AI Insights. When disabled, no data will be sent to third-party AI providers, and the App will provide content based solely on on-device processing.

Subscription & Billing

How does the free trial work?

New accounts receive a 14-day free trial with full access to all premium features. No payment is taken during the trial. At the end of the trial, your subscription automatically converts to a paid plan and your Apple ID is charged unless you cancel beforehand.

When will I be charged?

If you do not cancel before the trial ends, payment is charged to your Apple ID at the point of conversion. You will receive a receipt from Apple. Grido does not handle billing directly.

How do I cancel before the trial ends?

Go to Settings > [Your Name] > Subscriptions on your device, select Grido, and tap "Cancel Free Trial." You must cancel at least 24 hours before the trial expires to avoid being charged.

What happens to my data if I don't subscribe after the trial?

Your account and data are retained. You will lose access to premium features but your data remains encrypted and accessible to you within the App's free tier. You can delete your account at any time if you no longer wish to use the service.

Can I get a refund?

All billing is managed by Apple. For refund requests, please visit Apple's Report a Problem page or contact Apple Support directly.

Troubleshooting

The App is running slowly or crashing.

Ensure you are running the latest version of the App (check the App Store for updates). Restart the App by closing it completely and reopening it. If the issue persists, restart your device. If problems continue, please contact us at [email protected] with your device model and iOS version.

My data is not syncing.

Check that you have an active internet connection. Ensure you are signed in to the correct account. Try closing and reopening the App. If the problem persists, go to Settings > Your Data > Sync and tap "Sync Now." Contact [email protected] if the issue continues.

HealthKit data is not appearing in the App.

Verify that you have granted the App access to the relevant HealthKit data types via Settings > Health > Data Access & Devices > Grido. Ensure that the data types you expect to see (e.g. steps, sleep) are toggled on. Allow a few minutes for data to sync after granting permission.

I am not receiving notifications.

Check that notifications are enabled for Grido in your device's Settings > Notifications > Grido. Ensure that Do Not Disturb or Focus modes are not blocking notifications. Check that notification preferences are enabled within the App under Settings > Notifications.

Account Management

Updating Your Email Address

To change the email address associated with your account, go to Settings > Account > Email within the App and follow the verification steps.

Changing Your Password

To change your password, go to Settings > Account > Password within the App. If you have forgotten your password, tap "Forgot Password" on the sign-in screen and follow the instructions sent to your registered email address.

Deleting Your Account

You can delete your account and all associated data at any time. To do so:

1. Open the App and go to Settings > Account > Delete Account.
2. Confirm your identity by entering your password.
3. Review the confirmation screen, which explains that deletion is permanent and cannot be reversed.
4. Tap "Delete My Account" to proceed.

Upon deletion, your email address and all encrypted health and wellness data will be permanently removed from our servers within 90 days. Because Grido cannot decrypt your data, deletion is irreversible from our side. If you have any active subscriptions, please cancel them through the App Store before deleting your account, as account deletion does not automatically cancel App Store subscriptions. If you are within a free trial period, please cancel your subscription through the App Store before deleting your account — account deletion does not automatically cancel an active trial or subscription, and you may still be charged when the trial expires.

Subscription Management

Grido offers a premium subscription that unlocks the full functionality of the App. New users receive a 14-day free trial upon account creation. No charge is made during the trial period.

At the end of the trial, your subscription will automatically renew and payment will be charged to your Apple ID account unless you cancel at least 24 hours before the trial period expires. Subsequent renewals are charged at the start of each billing period.

You can manage or cancel your subscription at any time through the App Store. Go to your device's Settings > [Your Name] > Subscriptions, select Grido, and choose the appropriate option. You may also access subscription management directly within the App via Settings > Account > Subscription.

Grido does not process payments directly — all transactions, including trial conversions and renewals, are handled by Apple. For billing disputes or refund requests, please contact Apple Support.

Cancelling your subscription will not delete your account or your data. You will retain access to premium features until the end of the current billing period, after which the App will revert to its free tier.

Contact Us

If you have questions about this Policy, need help with the App, wish to exercise your data subject rights, or have a complaint about our processing of your data, please contact us:

Response Times: We aim to respond to all support enquiries within 2 business days. For data subject rights requests under the GDPR, we will respond within one month as required by law.

Supervisory Authority: Integritetsskyddsmyndigheten (IMY), Box 8114, 104 20 Stockholm, Sweden — www.imy.se